FAQ

We specialize in adult and character costumes including Disney favorites like Buzz Lightyear, Jasmine, Maleficent, Minnie Mouse, and characters from Toy Story, Aladdin, Beauty and the Beast, Cinderella, and many more! We also offer 70’s accessories and disco costumes for themed parties.

While we offer high-quality replicas and inspired designs of popular characters, we recommend checking individual product descriptions for specific licensing information.

Our current collection focuses primarily on adult costumes, though some designs may be suitable for older children and teenagers. Check individual size charts for specific measurements.

Standard Shipping: 10-15 days after processing (1-2 business days)
Free Shipping: 15-25 days after processing (1-2 business days)
Please allow 1-2 business days for order processing before shipping.

• Standard Shipping: DHL or FedEx ($12.95)
• Free Shipping: EMS (for orders over $50)

Yes! We ship worldwide to most countries. However, we’re unable to ship to some remote areas and parts of Asia due to carrier restrictions.

Absolutely! Both shipping options include full tracking. You’ll receive a confirmation email with tracking information once your costume ships.

We recommend choosing our Standard Shipping option for faster delivery. While we don’t offer overnight shipping, Standard Shipping is our quickest available option.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes! We use industry-standard encryption to protect your payment information and ensure secure transactions.

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] if you need to make changes.

We want you to love your costume! You can return items within 15 days of receiving your order. Items must be unworn and in original condition with tags attached.

Visit our Returns page for complete details and to initiate the return process. Please have your order number ready.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout in the future.

Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password.

Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.