At Cheap Halloween Costume Store, we want every costume to bring magical transformations! If your purchase doesn’t fit perfectly or match your expectations, our friendly returns policy is here to help.
✨ Our Return Promise
We stand behind the quality of our costumes and want you to be completely satisfied with your purchase. Whether you’re returning an Adult Buzz Lightyear Costume that didn’t fit right or exchanging a Belle Costume for a different size, we’re here to make it easy.
📋 Return & Exchange Basics
Return Window: 15 days from delivery date
Condition: Items must be unworn, unwashed, with original tags and packaging
Return Shipping: Customer responsible for return shipping costs
Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
🔄 The Magical Return Process
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
We’ll respond within 1-2 business days with return authorization and shipping instructions. Please do not send items back without authorization.
Include all original packaging, tags, and accessories. For Disney costumes like Aladdin or Minnie Mouse outfits, ensure all pieces are included.
Send your return to:
Cheap Halloween Costume Store
Returns Department
741 Elk Rd Little
Tucson, US 85705
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
📧 Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Cheap Halloween Costume Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Item(s) to Return: [Product Name and Size]
Reason for Return: [Size Issue, Wrong Item, Damage, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Product]]
Please send me the return authorization and shipping instructions.
Thank you,
[Your Name]💰 Refund Information
⏱️ Processing Time: 3-5 business days after we receive your return
💳 Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
📱 Appearing on Statement: 5-10 business days depending on your bank/payment provider
🚫 Non-Refundable: Original shipping costs (both standard and free shipping)
🚫 Non-Returnable Items
To ensure hygiene and quality for all our customers, the following items cannot be returned:
- 🎭 Opened Costume Makeup or Face Paint (for health and safety reasons)
- 👑 Custom or Personalized Costume Items
- ⚡ Used or Worn Costumes (except for manufacturing defects)
- 📦 Items Without Original Packaging or Tags
Note: All 70’s Accessories and costume pieces must be returned in original condition with tags attached.
🔁 Exchange Instructions
Prefer a different size or style? We’re happy to help!
- Size Exchanges: Available if the requested size is in stock
- Style Exchanges: Switch to any available costume from our magical collection
- Processing Time: 1-2 business days after we receive your return
- Shipping: We’ll ship your exchange via your original shipping method
🎭 Damaged or Defective Items
Received a damaged or defective costume? We’ll make it right!
- Contact us within 48 hours of delivery
- Include photos of the damage or defect
- We’ll ship a replacement immediately at no cost to you
- Return shipping for defective items is always free
❓ Frequently Asked Questions
A: No, costumes must be unworn and in original condition with all tags attached.
A: Contact us immediately! We’ll send the correct item and provide a return label for the wrong one.
A: Refunds typically appear in your account 7-14 business days after we process them.
A: Yes! We accept returns from all locations we ship to (excluding remote areas and parts of Asia).
📞 Need Magical Assistance?
Our friendly customer service team is here to help with any returns or exchanges!
📧 Email: [email protected]
🏪 Store Address: 741 Elk Rd Little, Tucson, US 85705
🌐 Response Time: 1-2 business days
Thank you for choosing Cheap Halloween Costume Store for your magical transformations! We’re committed to making your costume experience spellbinding from start to finish.
Dress up. Stand out. Save big.